Susan Allan B. for Lili, Finn, Cash
Verified Buyer
My picky eater loves it!
Two of our dogs are extremely picky eaters. I practically have to beg them to eat for me. One of them has esophageal dysmotility which means it is a problem if he decides to try and eat all of his food at dinner instead of having two meals during the day. I’ve only switched one of their kibble to the Sundays food, it’s only been five days. Tomorrow I will switch to 1/2 of their kibble. So far so good, no stomach or intestinal issues and they seem to really love it.
Customer service was excellent. I was able to speak to a live person. an issue not being able to get the turkey recipe for all three of my dogs. For some reason two of my dogs were on, and the app would not allow me to change it. it was frustrating trying to reach a live person because there is no phone number on the website. Once I sent a message through the website, I eventually was able to speak to a live person, all of my questions were answered, she switched all three dogs to the same formula, we combined two of the dogs into one shipment so that I could get a 20% discount on a larger amount of food which helps a lot since I have three very large dogs. I had asked about a multi dog discount when I signed up but no one addressed it. All they can say is if you have more than one dog, just be persistent and they will be helpful.
I didn’t give five stars because they do not have a phone number on their website, it did take a while to figure out my issue, but the food itself is fantastic and everything is straightened out now.